How Exceptional Service Builds Unshakable Trust
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In this episode, we talked about customer service, brand trust, going the extra mile, review requests…
Show notes
Nate and Brian discuss the quote of the week. [01:29]
Highlighting the review of the week. [12:46]
The real meaning of going the extra mile. [16:12]
Redefining service - why it’s more than just the transaction. [20:17]
Why analogies became Brian’s secret weapon in communication and training. [25:36]
Lessons from the hotel industry: how service quality drives referrals. [34:27]
Going the extra mile in action - what it looks like for homeowners. [38:18]
Reviews, referrals, and accountability - building a culture that lasts. [42:33]
Expensive but worth it - what clients really say. [47:43]
Resources And People Mentioned:
Facebook: Waste No Day!
YouTube: WASTE NO DAY
Clover Mastermind event
Home Service Freedom event
Wiser Wednesday
Zig Ziglar
Robert Cialdini