In today’s show, we interview special guest Dave Landis. Dave is a field supervisor and service technician with One Hour Heating and Air Conditioning in Lancaster, PA and has man years in the field. Serving in the HVAC industry has given Dave a great technical background but it was only in recent years that indoor air quality became his specialty…

In today’s show, we discuss the topic of indoor air quality also known as IAQ. We are kicking off a series called riches in niches focusing on how specialization pays dividends. Indoor air quality has been a growing market for years…

In today’s show, we discuss the topic of options. Everyone wants options whether you consciously think it through or not. We want the power of choice…

In today’s show, we discuss the topic of options. Everyone wants options whether you consciously think it through or not. We want the power of choice…

In today’s show, we interview special guest Rachel Witmer. Rachel is a comfort advisor with One Hour Heating and Air Conditioning in Lancaster, PA. Coming into the industry just over a year ago, Rachel has made quick work…

In today’s show, we discuss the topic of upfront agreements. Learning how to game plan a client meeting can be an internal fight. So often what goes “right” in our heads seems to fall apart in shoe leather. Upfront agreements are a tool of simplicity…

In today’s show, we interview special guest Ted Schnettler. Ted is currently the service manager with One Hour Heating and Air Conditioning in Lancaster, PA. Ted began his career…

In today’s show, we discuss the topic of technically speaking. In the home services industry, there is always a need for improvement…

In today’s show, we interview special guest James Frese. James is a service HVAC technician with One Hour Heating and Air Conditioning in Lancaster, PA. Graduating from a local trade college in HVAC, James started with One Hour riding shotgun…

In today’s show, we discuss the topic of my vehicle university. There are many differences in the home services industry between plumbing, electrical and HVAC. However, one thing that they all have in common is road time…

In today’s show, we interview special guest James Mellinger. James is a service electrician and safety advisor for Mister Sparky Electric in Lancaster, PA…

In today’s show, we discuss the topic of transferring your enthusiasm. Selling is a baggage word that brings up all kinds of feelings in people; most of them negative…

In today’s show, we interview special guest Brad Hauck. Brad serves as the service coordinator and dispatcher for One Hour Heating and Air Conditioning, Benjamin Franklin Plumbing, and Mister Sparky Electric; all located in Lancaster, PA.

In today's show, we discuss the topic of an efficient service day. Efficiency is something that everyone is concerned about and interested in gaining.

In today’s show, we interview special guest Caleb Harnish on the topic of pain in the customer experience.

In today's show, we discuss the topic of pain and how it is your ally. Most people will take great effort to avoid pain. However, as every homeowner knows, pain comes built into every house.

In today’s show, we interview special guest Ryan Veilleux on the topic of looking for opportunities.

In today’s show, we discuss opportunities. Looking for opportunities starts inside first. Ask the question, "Am I even open to opportunity?"

In today’s show, we interview special guest Brennan Machemer on the topic of motivation.

Motivation is one of those buzzwords that can really draw up a number of feelings on the topic.