Selling more by escaping the manager’s trap

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In this episode, we talked about technician relationships, personal motivation/self-development, dispatch management, communication & team dynamics…

Show notes

  • Nate and Brian discuss the quote of the week. [01:48]

  • Highlighting the review of the week. [12:04]

  • The manager’s trap: rushing calls vs. building real client relationships. [18:23]

  • Finding the right balance of pressure in management. [26:40]

  • The selfishness trap and why teamwork breaks without communication. [35:23]

  • Who takes the first step in starting the conversation. [41:28]

  • Why small, intentional customer interactions make hard conversations easier. [47:21]

Resources And People Mentioned:

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Why Everyone Needs a Coach to Go Farther, Faster

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Jim Leslie - Turning Five-Star Reviews Into Daily Referrals