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In this episode, we talked about sales anxiety, rejection and fear, power of words… 

Show notes

• Nate and Brian discuss the story of the week. [01:54]

• Highlighting the review of the week. [15:27]

• Understanding fear and anxiety in service and sales. [18:35]

• Why rejection still scares us, even when we know it won’t hurt. [26:57]

• The Harvard trick: Reframing anxiety into excitement for better results. [35:20]

• Using words to lift each other up - how every role in the team plays a part. [42:49]

• How the right words and right people move you forward. [50:19]

Resources And People Mentioned:

• Facebook: Waste No Day!

• YouTube: WASTE NO DAY

• Blue Collar Closer

• Wiser Wednesday

• Tom Spall owner of T.E. Spall & Son

• National Association of Sales Professionals (NASP)

• Go for No by Richard Fenton 

• Anchor Heating and Cooling

• Benjamin Franklin Plumbing

• Harvard Business Review

• Ken Goodrich

• Study: “Get Excited: Reappraising Pre-Performance Anxiety as Excitement” by Alison Wood Brooks (Harvard Business School)

• Journal of Experimental Psychology

• The Atlantic

• Never Split the Difference by Chris Voss

• Home Service Freedom