Why Customers Remember Some Techs - and Forget Others

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In this episode, we talked about discipline, consistency, goals, persistence, mindset...

Show notes

• Nate and Brian discuss the quote of the week. [02:06]

• Snowed in, Brian discovers what true hospitality really looks like. [03:21]

• Highlighting the review of the week. [11:42]

• How shyness quietly kills connection before hospitality even begins. [18:50]

• When ego takes over, the customer experience suffers. [38:34]

• Why scripts and one-size-fits-all service drain authenticity. [47:08]

• Are you really delivering five-star hospitality to every client? [01:00:45]

Resources And People Mentioned:

• Facebook: Waste No Day!

• YouTube: WASTE NO DAY

• Blue Collar Closer

• Unreasonable Hospitality by Will Guidara

• Ellen Rohr

• Mr. Rooter Plumbing (St. George, Utah)

• Plumbing Hotline USA

• Tommy Mello

• Dr. Robert Cialdini

• Tom Hopkins

• Brian Tracy

• Jocko Willink

• Lieutenant Colonel Scott Mann

• Dr. Benjamin Hardy

• Extreme Ownership by Jocko Willink