Jack Johnston - The Mindset Shift That Turned a Sales Skeptic Into a Top Performer
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Jack Johnston is a fourth-generation plumber from Phoenix. Known in his shop for constantly working to improve and helping lift up the people around him, Jack recently hit $1.6 million in revenue in a year.
In this episode, we talked about sales, relationships, fear, communication, trust...
Show notes
Nate and Brian discuss the quote of the week. [01:48]
Highlighting the review of the week. [10:08]
Introducing Jack Johnston. [18:46]
Jack Johnston’s journey into the trades. [21:18]
Episodes from the show that influenced Jack the most. [23:24]
The “cheap suit” joke and the stigma around sales in the trades. [24:34]
Jack’s early position on the sales spectrum when working with homeowners. [28:02]
The mindset shift that changed Jack’s view on sales. [30:18]
Advice for technicians hesitant about sales. [41:21]
Why presenting options to customers matters. [45:00]
Why Jack once focused only on repairs. [58:27]
Where technicians can begin improving their sales approach. [01:14:20]
Jack’s lessons from the trades and life. [01:15:54]
Resources And People Mentioned:
Facebook: Waste No Day!
YouTube: WASTE NO DAY
The Complete Life's Little Instruction Book by H. Jackson Brown Jr.
Home Service Expert podcast