Matt Conway - Effective Listening: Your Superpower for Building Trust and Winning Business
Want to double your ticket average without being pushy? Get access to real-time sales training, scripts, and role-play coaching inside the Blue Collar Closer community — join today before the next live Q&A drops: https://wastenoday.pro/BCC
Join the Waste No Day! Facebook group: https://bit.ly/3xbqEj0
Matt Conway is an International Sales Executive at Second Nature AI, a global AI sales roleplay and coaching platform, leveraging over a decade of experience running his own sales advisory and training business. He has trained thousands of salespeople and holds broad experience in sales leadership and strategy across various industries and countries. His diverse background and focus on mastering communication, particularly listening and asking questions, equip professionals to build trust and drive sales.
In this episode, we talked to Matt about effective communication, asking clarifying questions, building rapport...
Show notes
Introducing Matt Conway. [0:56]
Nate and Brian discuss the quote of the week. [01:39]
Highlighting the review of the week. [12:21]
Matt talks about his background and sales journey. [18:58]
Listening vs. talking in sales. [23:21]
The difference between feeling heard and being listened to. [29:46]
How to start listening in a home emergency. [36:03]
Listening when there’s no clear pain point. [40:27]
Fighting the “statement tsunami” with great questions. [47:25]
Warming up reserved clients with intent. [54:28]
Active listening: understanding vs. responding. [1:00:05]
Reps without risk in AI sales roleplay. [1:05:58]
Custom AI role-play with DISC personalities. [1:12:47]
Resources And People Mentioned:
Facebook: Waste No Day!
YouTube: WASTE NO DAY